Hello gorgeous! 💕 At SkirtsDiscount, we want you to love every piece you order from us. If something isn’t quite right, our returns process is as smooth as our silkiest midi dress.

✨ Quick Summary: You have 15 days from delivery to return items for refund or exchange. Items must be unworn, with tags attached, and in original packaging. Free returns for UK customers!

How to Return or Exchange

Step 1: Request Your Return/Exchange

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you’d like a refund or exchange
Subject: Return Request – Order #12345 Dear SkirtsDiscount Team, I would like to return/exchange the following item from my order #12345: – Item name: [Insert item name] – Size: [Insert size] – Colour: [Insert colour] Reason for return: [Insert reason] I would like: [Refund/Exchange to size ___] My shipping address is: [Your full address] Kind regards, [Your name]

Step 2: Package Your Items

Please ensure:

  • All original tags are attached
  • Items are unworn and unwashed
  • Original packaging is included where possible
  • Include your order confirmation or return form

Step 3: Send Your Package

UK Customers: We’ll email you a prepaid return label for free returns.

International Customers: You’ll need to arrange return shipping at your own cost. We recommend using a tracked service.

Send to:

SkirtsDiscount Returns
47 High St
Exeter, GB EX1S 7QL

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Refunds will be issued to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

Want a different size or colour? No problem!

  • We’ll process your exchange once we receive the original item
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping charges apply for exchanged items

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sale items marked as “final sale”
  • Items without their original tags
  • Worn, washed, or damaged items

Need Help?

Our customer care team is here to help with any returns questions. Email us at [email protected] – we typically respond within 24 hours (except Sundays when we’re busy styling new arrivals!).

Now that the formalities are sorted, why not browse our show-stopping bridesmaid dresses or night-out-ready minis?

With love and happy shopping vibes,
The SkirtsDiscount Team 💕